Track your order

Track your order

Would you like to know the status of your order? We explain how to do it.

1. Email confirmation

As soon as your order is validated, you will receive a confirmation email containing your order number.

When your package is shipped, you will receive a second email with your tracking number and a link to track your delivery directly on the carrier's website.

2. Estimated delivery time

  • Preparation: 1 to 3 business days
  • Delivery: 3 to 7 business days
  • Estimated total time: 4 to 10 business days

3. You haven't received an email?

Check your Spam / Junk folder. If you still cannot find the confirmation email, contact us with the following:

  • Your full name
  • The email address used when placing the order
  • The approximate date of your order

4. Package not received or delayed

If your package has not arrived past the estimated time, contact us within 7 days of the scheduled delivery date. We will open an investigation with the carrier and keep you informed promptly.

Contact us

Grimila Paris
19 Rue du Dr Calmette, 93100 Montreuil, France
Tel.: +33 1 42 02 09 66
Email: support@grimila-paris.shop